Thursday, June 17, 2010

Beware the Blogging Knitter

While pursuing yet more fun on my graduation vacation with my parents, I found myself in the small town of La Connor, WA. It is one of those adorable towns that is full of antique shops, bakeries, and artisan galleries.

It also had a yarn shop. The yarn shop was called Jennings Yarn & Needlecraft.

It was, without a doubt, the worst yarn shop experience of my life. (And that includes the shop where staff followed me around because they thought I was going to shop lift.)

Mom, Dad, and I went in there. I was actually initially impressed. It had quite a nice selection of Noro Kureyon (although it was priced quite a bit higher than the going market rate)...not to mention quite a few inspiring luxury fibers. (Angora. I love angora.)

However...the service was abysmal. The owner/employee was standing right there at the counter when we came in. Yet, we spent a good 5-10 minutes in the shop before we were even acknowledged. (The person cannot claim that she didn't see us...I mean, Dad is 6'5"...) Once we were acknowledged, it was with a curt hello. And that only came after Mom POINTEDLY stared at the woman as we walked by the register. Another 5-10 minutes passed, and the lady finally finally left the counter and came back to the back part of the shop.

She asked: "Did you want something?"
I answered: "Nothing specific."

Rather than saying she was available to help if I had any questions, or muttering any other number of polite stock sales phrases, she wheeled on her heel and went back to the register. I was baffled. I even had to stand at the counter a moment or two before she bothered to ask if I was ready to check out.

As we walked out of the shop, Mom marveled at the utter horror that seemed to pass for customer service. I told Mom that we could take comfort in the fact that they didn't know who they were ignoring. I am a blogger. I am a knitting blogger. One should not raise the ire of a literate and proliferate knitting blogger. I would eviscerate them in online literature.

Jennings Yarn & Needlecraft is in a delightful setting, but the staff is definitely below par. The fine fibers can not begin to make up for the shabby treatment. I can find better yarn elsewhere, the same yarn at a better price elsewhere, and anything I want online. I do not have to put up with your snottiness. And no one else should either!


1 comment:

knitnut said...

As a former employee of a small quilt shop and a current employee of a small library, I know it is very easy to say a friendly "hi" when someone walks in the door. Super Knitter is right--this shop just reeked of chilly unfriendliness.